The team is happy to respond to any reasonable request to provide support and advice free of charge during the normal working week. In order to do this effectively, we expect our installers and distributors to make an effort to learn our products and to provide support their own customers. Where we feel that a request for support would result in a team member carrying out work that is above and beyond our standard technical support service, we reserve the right to charge for that support.Įnd users should contact their installers or resellers for help with any Nortech products. The Nortech technical support team is available between 9am and 5.00pm, Monday to Friday (excluding Bank Holidays). The website provides a wealth of helpful technical information: Read the Technical Manuals To ensure that our team can offer the best possible service to our customers, it is important that you look for an answer to the problem before you contact them. We offer comprehensive technical manuals (installation manuals and user guides) for all of our products.
If the problem relates to one particular product, please refer to its technical manual(s) before you request support.
0 kommentar(er)
